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Campus

Self-isolating on arrival? Everything you need to know

By bzellie 07 Sep 2020

We know things are a little different this year, we want to reassure you that we are doing everything we can so that you feel comfortable, safe and supported in your accommodation.

As you are required to isolate for 14 days, we have put together some useful information.  If you have any additional queries, please contact reslife@hw.ac.uk

Please make sure you download the SafeZone app for whenever you need an immediate emergency response, first-aid or any other general assistance.

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Kitchen Access

You can still use your kitchen but please maintain social distancing if possible.  Take your meals back to your room, and clean and dry your used cutlery and crockery.   We have provided cleaning products for your kitchen as well as guidance on how to keep your kitchen clean.  Avoid sharing household items.  No visitors are permitted into your flat/ bedroom/ kitchen during your isolation period.

Laundry

Yes.  Circuit website (https://www.circuit.co.uk/circuit-view/ ) will show you when a machine is available in your hall.  If you have laundry to do, once you have loaded your washing, please return to your flat until the washing is completed. Please do not wait in the laundry room.  When you have finished with the equipment, please wipe all touch-points with the wipes that will be available in the laundry room.

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Where can I smoke:

You must not smoke in your room under any circumstance.  The smoke detectors are very sensitive and will set off the fire alarm.  It is an offence to tamper with the detector.   Although you are in quarantine, we have set up a schedule of times of the day when you can go outside to smoke.  This schedule is designed to ensure minimum contact between flats (households).  Please remember to wear a face covering whilst moving around the building and to use the hand sanitiser regularly.   The Government requirements stop you from taking a walk – so please go directly to the smoking area and remain out of your flat for as short a period as possible.

The designated times are

Floor 1st smoking Time 2nd smoking Time 3rd smoking Time 4th Smoking Time 5th Smoking Time
G 09:00 12:00 15:00 18:00 21:00
1 09:20 12:20 15:20 18:20 21:20
2 09:40 12:40 15:40 18:40 21:40
3 and 4 10:00 13:00 16:00 19:00 22:00



Rubbish Removal

Please use one of the time slots above base on the floor you are living.   Only 1 person from the flat should take rubbish to the bin stores.  Again, please remember to wear your face covering when moving around the building and use the hand sanitiser. 



Registration form for university Medical Centre

You must register with the local Medical centre as per the Accommodation contract, and we strongly recommend you to register during your first on campus. 

There are secure boxes in the lobby area of your Hall of Residence for you to drop off your Medical Centre Registration form and we will return these to the Medical Centre on your behalf.

If you do not have a Medical Centre Registration form, please let Reslife know and they will deliver it to you. 



Maintenance Requests

If there is a problem in your room, please report to reslife@hw.ac.uk.  Minor maintenance issues will be addressed at the end of your isolation period.

If your issue is related to your internet connection, please report it to Glide (there should be a leaflet on your desk from Glide) who will be able to assist you remotely. 



Food and medication
We recommend using the delivery service offered by supermarkets (all large supermarkets such as Tesco, Sainsbury, Asda, Morrison and Waitrose offer such services).  You can do so by logging on to their websites and creating an account.

The Student Union Shop is also running a click and deliver service.   You can access the shop via the link below:

 https://www.hwunion.com/foodshop/  

You must follow these steps when booking an online delivery.

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Can we meet up with friends also in quarantine in other flats / blocks?
No.   This isn’t permitted whilst you are in quarantine.  You are only allowed to socialise with members of your direct household (your flat)  Meeting up is a serious breach of the Scottish Government rules.

UK simcard
We strongly recommend you to buy a UK simcard as soon as you arrive, you can do so online, buy from a  supermarket such as Tesco or get it from our Student Union. 

Lock outs
If you are locked out, please don't worry. Please contact Safeguarding though the red phones (located near or on fire exit staircases), by pressing the enquiry button on your Safezone app or by calling the Safeguarding control room on 0131-4513500.

Post and parcel delivery
If there is a need for packages to be delivered, please contact the ResLife team: reslife@hw.ac.uk.  Packages will only be delivered when they are urgent (e.g. bank card, ID, medication). We would ask that students refrain from ordering any non-essential items until their isolation period is over.  

Wellbeing
Being in isolation can be both physically and mentally demanding. If you need support, you can contact Student Wellbeing at studentwellbeing@hw.ac.uk, or book through the HW portal. There is also an online service called TogetherAll where you can access support 24/7 https://togetherall.com/en-gb/.  There is also useful information relating to wellbeing and Coronavirus here. 

Your warden will be contacting you soon to invite you to a Teams drop-in session, where you can chat with your flatmates and warden online, and if you wish book a private Teams time with the warden.

Important Contact Information
Accommodation Office:
Halls@hw.ac.uk

SafeGuarding
0131 451 3500 or via SafeZone.

Main Reception
0131 451 3501

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